Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and HaulPapers (“HaulPapers,” “we,” “us,” or “our”) governing your access to and use of the HaulPapers website, applications, and services (together, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity (for example, a motor carrier), you represent that you have authority to bind that entity, and “you” refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. What HaulPapers Does — and What It Does Not Do

HaulPapers is a recordkeeping and organization tool. It helps motor carriers collect, store, organize, and track driver-qualification (DQ) files, safety records, and related documents, and it surfaces reminders and readiness indicators to help you keep those records in order.

HaulPapers helps you organize your records. You remain solely responsible for your own regulatory compliance. The Service is not a compliance guarantee, a legal or regulatory authority, a substitute for professional advice, or a party to any relationship between you and the Federal Motor Carrier Safety Administration (FMCSA), the U.S. Department of Transportation (USDOT), any state agency, or any auditor, insurer, or consortium. Readiness scores, checklists, reminders, and similar features are informational aids based on the data you provide and on general rules that change over time; they may be incomplete or inaccurate for your specific situation, and they do not certify that you are in compliance with the Federal Motor Carrier Safety Regulations (FMCSRs) or any other law. You are responsible for determining what the law requires of you, for the accuracy and completeness of your records, and for meeting every applicable deadline.

HaulPapers is an independent product. It is not affiliated with, endorsed by, or connected to the FMCSA, USDOT, or any government agency. Nothing in the Service is legal advice.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at security@haulpapers.com if you suspect unauthorized access.

An account may represent a single motor carrier or organization. If you invite or grant other users access to your organization’s account, you are responsible for their use of the Service and for managing their permissions.

3. Your Data and Your Responsibilities

“Your Data” means the documents, driver and vehicle records, personal information, and other content you or your users submit to the Service. As between you and HaulPapers, you own Your Data.

You are responsible for Your Data, including its accuracy, quality, and legality, and for having the necessary rights and permissions to submit it. Because DQ files contain sensitive personal information about your drivers — such as Social Security numbers, dates of birth, medical examiner’s certificates, motor vehicle records, and drug-and-alcohol testing records — you represent and warrant that you have a lawful basis and any required consents to collect this information and to provide it to us for processing on your behalf. Where we process personal information on your behalf, our Data Processing Addendum applies.

You agree not to submit any information you are not authorized to share, and not to use the Service to store data unrelated to your compliance recordkeeping.

4. License to Use the Service

Subject to these Terms, HaulPapers grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term. We reserve all rights not expressly granted.

5. Acceptable Use

You agree not to:

• use the Service in violation of any law or regulation, or to store or transmit unlawful, infringing, or harmful content;
• access another organization’s data, probe or bypass the Service’s security or authentication, or attempt to access accounts or data that are not yours;
• reverse engineer, decompile, scrape, or create derivative works from the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties as a service bureau without our written consent;
• interfere with or disrupt the integrity or performance of the Service, or introduce malware or other harmful code; or
• use the Service to develop a competing product.

We may suspend access to protect the Service, other customers, or third parties if we reasonably believe your use violates these Terms or poses a security risk.

6. Subscriptions, Fees, and Billing

Paid plans are billed in advance on a recurring basis (for example, monthly) at the rate shown when you subscribe. By subscribing, you authorize us and our payment processor to charge your payment method for the applicable fees, including any taxes, until you cancel. Fees are non-refundable except where required by law or expressly stated by us in writing.

We use a third-party payment processor (Stripe) to handle payments. We do not store full payment-card numbers; your card data is handled by the processor under its own terms and security controls.

We may change our fees on a going-forward basis. If we change the fees for your plan, we will give you advance notice, and the change will take effect at your next renewal. If you do not agree to a fee change, you may cancel before it takes effect.

7. Cancellation, Non-Payment, and Your Right to Export

You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period, and you will not be charged for the next period. We do not provide prorated refunds for partial periods unless required by law.

We will not hold your compliance records hostage. If your subscription lapses, is cancelled, or is downgraded — including for non-payment — you will retain the ability to view and export Your Data for a reasonable period before any deletion, even where write access is restricted. We will not condition the return or export of Your Data on payment of disputed amounts.

We may delete Your Data after your account has been closed and any export window has passed, in accordance with our Privacy Policy and our data-retention practices. It is your responsibility to export and retain records you are legally required to keep.

8. Suspension and Termination by Us

We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that risks harm to the Service or others. Where practical, we will give you notice and an opportunity to cure. Upon termination, your right to use the Service ends, but the export rights described in Section 7 and any terms that by their nature should survive (including Sections 3, 9, 10, 11, and 12) will survive.

9. Service Availability; No Warranty

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or secure against every threat. The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements, that reminders or readiness indicators will be accurate or complete, or that your use of the Service will result in compliance with any law or a passing audit.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

10. Limitation of Liability

To the maximum extent permitted by law, HaulPapers and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, loss of goodwill, or the cost of substitute services, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the liability, or (b) one hundred U.S. dollars ($100).

These limitations are a fundamental part of the agreement between us and apply regardless of the theory of liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless HaulPapers and its officers, employees, and suppliers from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to Your Data, your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute that is not subject to arbitration or that these Terms permit to be brought in court, and you consent to personal jurisdiction there. Before filing any claim, you agree to first contact us at legal@haulpapers.com and attempt to resolve the dispute informally in good faith for at least thirty (30) days.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by a reasonable means (such as email or a notice in the Service) before they take effect. The “Last updated” date at the top reflects the current version. Your continued use of the Service after changes take effect means you accept the updated Terms.

14. General

These Terms, together with our Privacy Policy and, where applicable, our Data Processing Addendum, are the entire agreement between you and HaulPapers regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us may be sent to legal@haulpapers.com.

15. Contact

Questions about these Terms? Email us at legal@haulpapers.com.